Terms and Conditions

Identification:

A driving licence must be produced for each and every hire, the paper counterpart is no longer valid, only the card part is now required. Prior to the hire you will need to generate a code online in order to allow us to check your licence information. For this you will need your national insurance number and to visit https://www.gov.uk/view-driving-licence, this website will give you the option to share your licence information with us by generating a code – please note this code is case sensitive.

Our insurance also requires a form of secondary identification with your name and address, examples include a bank statement or utility bill which is less than 3 months old.

Age:

All drivers must be over 23 with 2 years driving experience, except for the hire cars over 1400cc, the minimum age is 25 with 2 years driving experience. Hirers over the age of 70 are subject to clearance by our insurance company.

To drive our Minibuses you need to be 25 years and over with the category D1 on your driving licence and two years minimum driving experience.

For our 7.5 ton trucks you must be 25 years and over with category C1 on your licence and two years minimum driving experience. Hirers using these vehicles for hire or reward need to produce an operators licence.

Rental Period:

The rental period runs from 08:00 (8am) to 08:00 (8am) the following day.  We are open 7 days a week at our Oxford branch and 6 days a week at our Didcot branch.

Endorsements:

Customers with endorsements are subject to acceptance by our insurance Company.

Cancellations:

Any booking cancelled at less than 48 hours notice will be charged at the full hire price less 10%.

Foreign Licences:

We reserve the right to refuse. An English translation on the licence is essential and it must show the classes of the vehicles covered. A non UK licence is subject to a higher insurance excess and clearance by our insurance company.

 Fuel:

All our vehicles run full to full. Please check fuel type before leaving the depot. Any vehicle returned not full of fuel will be charged at £1.65 per litre plus VAT.

Insurance:

Only persons named on the hire agreement are authorised to drive. In the event of any accident involving an unauthorised driver the hirer is liable for all damage and any further claim arising as a result. When using Eurodrive comprehensive insurance cover you are on an excess, but this does not cover you for accidental damage other than caused by another vehicle, for example gates posts or wall damage. Hirers are responsible for all overhead damage, including car parks and any other private property. In the event of a vehicle being damaged due to misuse or negligence the hirer is responsible for all repairs and any hires lost whilst the vehicle is off the road. Any vehicle left on the road outside our premises is at the hirers risk.

Vehicles:

All dimensions listed on vehicle descriptions are approximate.

It is the hirers responsibility to check the oil, water and tyres daily, damage caused by failing to do so will be charged for. Customers who fill the vehicle with the incorrect fuel will be liable for all costs incurred. Vehicle contents and personal accident insurance is not covered in the price of the hire. It is the customers responsibility to ensure that the vehicle is securely locked at all times and that any alarms or anti theft devices are used. Failure to secure the vehicle properly will result in the hirer being liable for all repairs and claims arising. In the event of a vehicle being stolen it is the hirers duty to report the theft to the police and ourselves immediately. No refund of any outstanding hire will be paid to the customer. In the event of any accident, damage or theft involving the hire vehicle the deposit is not returnable. Any deficiency in fuel upon return of the vehicle will be taken out of the deposit. Vehicles should be returned in a clean condition, we reserve the right to charge the customer for any work incurred for a vehicle failing to do so. Smoking is prohibited in all of our vehicles. Any vehicle that has been smoked in will be subject to a minimum £25 valeting charge. We prefer not to have any pets in our vehicles but we appreciate sometimes this is unavoidable. In this situation please ensure the vehicle is returned free of pet hair as any additional valeting required will be chargeable.

Congestion Charges:

If travelling within the congestion zone in London please ensure you pay the fee required. Any penalty charges incurred from non payment will be chargeable plus an admin charge. This also applies to any other unpaid penalty charges incurred during the period of hire including speeding and parking tickets.